This information helps you understand your usage and ensures your bills reflect actual reads instead of estimates.

If you receive an estimated electricity bill (other than a self-read), you can ask us to adjust it based on your own meter reading. Just send us your reading before the bill’s due date.
Here you’ll find how to read your meter, what information to share with us, and how to submit a self-read.

Step 1: Locating Your Meter

Start by finding your electricity meter. Most meters are located on an external wall of your home.
When accessing the meter area, please be careful. Avoid any hazards, don’t touch the meter or surrounding equipment, and if you notice anything unsafe, leave the area right away and contact a licensed electrical contractor.
If you live in a unit or apartment building, check that you’re looking at the correct meter. Look for a label showing your unit number and the meter serial number. If you’re not sure where your meter is or you’re unable to safely access it, please contact your property manager if renting, or your property agent if you’ve recently purchased a home.
 

Step 2: Identifying Your Meter Type

Tango's customers may have one of three types of electricity meters:

• Digital Meters (Smart Meters)
• Basic Meters
• Manually Read Interval Meters (MRIMs)

Digital (smart or interval) meters are the most advanced. They record your usage every 30 minutes and can be read remotely by Tango, which means fewer estimated bills.
Basic meters and MRIMs need to be read manually. If you have one of these, continue to Step 3 for instructions.

Step 3: Reading Your Meter

Once you’ve found your meter and confirmed the type, you’re ready to take your reading. Before you start, check that the meter serial number matches the one on your latest Tango Energy bill.

Clock Display Meters

If your meter uses a clock-style display:

1. Read each dial from left to right. Some dials may move in opposite directions.
2. If the pointer sits between two numbers, record the lower number. If it’s between 9 and 0, record 9.
3. If the pointer is exactly on a number, check the dial to the right. If that dial hasn’t passed 0, record the lower number on the original dial.

Odometer Display Meters

For meters with an odometer-style display:

1. Read the numbers from left to right, including any zeros before the numbers.
2. If a dial is between numbers, record the lower number. If it's between 9 and 0, record 9. 

3. If your meter has two readings marked 'L' and 'H', note down both numbers.

   

Digital Display Meters

Reading a digital display meter is straightforward:

1. Write down all the numbers displayed from left to right, excluding any numbers after a decimal point.
2. If your meter has multiple registers, the screen will either automatically scroll or you can press the display button to cycle through the registers.

Step 4: Submitting Your Meter Read

After recording your reading, compare it with your previous one to check that it’s within a similar range. If your last bill was based on an estimate, or you think the previous read was incorrect, you can send us your new reading and request an updated bill.
To submit your meter read, contact us by phone or email:

Phone: 1800 010 648 Monday – Friday between 8am – 6pm
Email: [email protected]

We’ll need:

• Your Name
• Account number, and
• The new meter reading. 

We will verify the read and reissue your bill in line with your Energy Supply Agreement and relevant energy laws.

Our Billing team will review the meter read and we will respond to you with the outcome. Typically, it will take 3 to 5 business days for this to be actioned for you.

If you have a faulty meter, please contact our customer support team to raise a meter replacement order as soon as possible (within 48 business hours). A meter provider will install the new meter within 15 business days (provided there are no defects on your site/access related issues).

For customers requesting a solar meter or opting for a smart meter, please contact our customer support team on 1800 010 648 (Monday – Friday between 8am – 6pm), so they can help organise a meter exchange within 15 business days.

By following this steps, you can stay in control of your electricity billing and make sure you’re only paying for what you actually use. If you need help reading your meter or have questions about your account, our team is here to help.

We take all concerns and complaints seriously and manage them in line with our Complaints Policy: https://www.tangoenergy.com/manage-my-account/feedback-complaints.