Concessions and rebates
At Tango Energy, it’s important to us that both eligible concession cardholders and life support customers have access to current information.
If you have a relevant concession card, are in receipt specified Centrelink benefits (for example, Family Tax Benefit), or live in a low-income household, you may be eligible for a concession on your account with Tango Energy.
Valid concession cards may include:
- Pensioner Concession Cards issued by Centrelink or the Department of Veterans Affairs
- Health Care Cards issued by Centrelink
- Department of Veterans Affairs Gold Repatriation Health Cards
If you believe you may be eligible for a concession on your account or would like further information, please call Tango Energy on 1800 010 648 from Monday to Friday between 8:30 am and 5:30 pm (AET), excluding public holidays. Alternatively, you can:
Email: [email protected]
Post:
Tango Energy
Retail Operations
PO Box 320
Geelong North VIC 3215
For more detailed information on the types of concessions available, your eligibility and applying for concessions, please contact us or visit the related State government websites that contain more information on these concessions.
Victorian Concessions
The Victorian Government offers a variety of concessions and benefits to assist low-income Victorians with energy bills.
Further information on concessions in Victoria is available from the Department of Health and Human Services (DHHS) website here.
Annual Electricity Concession
The Annual Electricity Concession reduces your bill by approximately 17.5% for both electricity usage and supply charges. It is applied to your bills throughout the year and is calculated after retailer discounts and solar credits have been deducted. This concession is capped, once the cap has been reached Tango Energy will send you an application form for the Excess Electricity Concession.
Excess Electricity Concession
If your mains electricity usage and service costs are above the Victorian Government's annual cap for the Annual Electricity Concession, for the year, you may be eligible for the Excess Electricity Concession. Please note this amount is reviewed each year.
This concession provides a reduction of 17.5% of electricity usage and service costs. The concession is calculated after retailer discounts and solar credits have been deducted.
If you receive the Life Support Concession or the Medical Cooling Concession you will be automatically eligible to receive the Excess Electricity Concession.
Winter Gas Concession
The Winter Gas Concession applies to domestic mains gas usage and service costs. The concession is available over the winter period of 1 May to 31 October each year and provides a reduction of 17.5% on gas usage and service costs. The concession is calculated after retailer discounts are deducted.
Customers with very high bills may need to apply for the Excess Gas Concession to continue receiving the concession.
Excess Gas Concession
If your mains gas usage and service costs are above the Victorian Government’s threshold for the Winter Gas Concession, you may be eligible for the Excess Gas Concession. Please note this amount is reviewed each year.
If you receive the Life Support Concession or the Medical Cooling Concession you will be automatically eligible to receive the Excess Gas Concession.
Life Support Concession
The Life Support Concession assists customers who require the use of specific life support machines in their home.
For more information on the VIC Life Support Concession click here.
Medical Cooling Concession
The Medical Cooling Concession reduces your electricity bills during the summer period by approximately 17.5%. This concession is paid to eligible cardholders in addition to the Annual Electricity Concession. The summer period dates are 1 November to 30 April (inclusive) each year.
Examples of qualifying medical conditions include:
- Multiple sclerosis
- Lymphedema
- Parkinson’s disease
- Fibromyalgia
- Post-polio syndrome/poliomyelitis
- Motor Neurone Disease
Applications for medical conditions not listed as part of the Medical Cooling Concession will need to be approved by the DHHS.
For more information on the Medical Cooling Concession please refer to the DHHS website here.
Download the application form here.
Utility Relief Grant Scheme (URGS)
The Utility Relief Grant Scheme provides grants to eligible concession cardholders and low-income households. The grant can be used to pay an electricity or gas bill that is overdue due to a temporary financial crisis. The amount of the grant is based on the amount you owe at the time of the application. Please note that the grant is capped at a maximum amount for each type of energy.
What are the criteria for the grant?
You must show that you have no way of paying the account without assistance, and you must meet one of the following criteria:
- You or someone in your house has experienced family violence.
- You have had a recent decrease in income, for example, lost your job.
- You have had high unexpected costs for essential items.
- The cost of shelter is more than 30% of your household income.
For more information on URGS please refer to the DHHS website here.
To apply for this grant, please call Tango Energy on 1800 010 648 from Monday to Friday between 8:30 am and 5:30 pm (AET), excluding public holidays.
New South Wales Rebates
The New South Wales government offers a variety of concessions and benefits to assist low-income households with energy bills.
For more information on NSW Rebates in your preferred language, please change at the government website by clicking here.
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Family Energy Rebate
Available to households with dependent children and received the Family Tax Benefit payment from the Commonwealth Department of Human Services to cover the cost of energy bills, it is paid once per financial year.
For more information:
Retail customers click here.
On supply customers click here.
Energy Accounts Payment Assistance Scheme (EAPA)
To assist individuals or households who may be experiencing a short-term financial crisis or emergency to pay their energy bills. If you are experiencing financial difficulties, please call Tango Energy on 1800 010 648 from Monday to Friday between 8:30 am and 5:30 pm (AET), excluding public holidays, to discuss your options and set up.
For more information on EAPA and providers click here.
Life Support Rebate
The Life Support Rebate assists customers who require the use of specific life support machines in their home. The amount of the rebate will depend on your circumstances (ie, the machine you use and the rate you use it at).
For more information on the NSW Life Support Rebate click here.
Low Income Household Rebate
Available to low-income households to cover the cost of energy bills, it is paid on a pro-rata daily basis.
Please call Tango Energy on 1800 010 648 from Monday to Friday between 8:30am and 5:30pm (AET), excluding public holidays, to apply.
For more information:
Retail customers click here.
On supply customers click here.
Medical Energy Rebate
Available to individuals with an eligible concession card issued by the Commonwealth Department of Human Services or Department of Veterans' Affairs, to assist in paying energy bills if either they or someone living with them have an inability to self-regulate body temperature when exposed to extremes of environmental temperatures (hot or cold).
For more information:
Retail customers click here.
On supply customers click here.
For the Medical Energy Rebate Form click here.
Seniors Energy Rebate
Available to independent retirees with a valid Commonwealth Seniors Health Card. To apply for this rebate, you must go through the NSW Government. For more information or to apply click here.
South Australian Concessions
The South Australian Government offers a variety of concessions and benefits to assist low-income households with energy bills. The SA Gov. fully manages and validates the concessions, which we then apply to your energy bills.
Further information on concessions in South Australia is available from the SA Gov website here.
Energy Bill Concessions
To help with the cost of energy bills, a state government concession is available to eligible South Australians on low or fixed incomes. The energy concession covers both electricity and gas payments (including LPG bottled gas).
Emergency Electricity Payment Scheme (EEPS)
This is an emergency payment that can help you pay for an electricity debt if you are in financial hardship and have been or are at risk of being disconnected. You can apply for EEPS once every two years.
To apply, you will need to visit a financial counsellor who will make an assessment of your circumstances before an application can be made. If you need assistance locating a financial counsellor near you, you can visit the MoneySmart website for more information.
For information on this scheme visit the South Australian Government website here.
Medical Heating and Cooling Concession
This energy concession assists South Australians on a fixed or low income who have a clinically verified medical condition that requires the frequent use of heating or cooling in the home to prevent the severe worsening of their condition. It is available to eligible customers.
For information on this scheme visit the South Australian Government website here.
Cost of Living Concession
This energy concession assists South Australians on low or fixed incomes with all of their cost of living expenses, eg council rates, energy and medical bills.
For information on this scheme visit the South Australian Government website here.
Life Support Concession
For more information on the SA Life Support Concession click here.
Contacts
If you are eligible, or to check your eligibility for concessions, please contact the DHS for further information or to advise that you have changed retailers.
Queensland Concessions
The Queensland government offers a variety of concessions and benefits to assist low-income households with energy bills, including immigration and seniors cards.
Further information on concessions in Queensland is available from the QLD Gov. website here.
Queensland Government Cost of Living Rebate
Queensland households are receiving a $175 Cost of Living Rebate on their upcoming electricity bills.
You don’t have to apply for it. The rebate will be automatically credited to eligible customer accounts from 31 August 2022 and will appear on residential customers’ bills depending on individual billing cycles.
Eligibility criteria
- The rebate is being provided to every Queensland household that is separately charged for their electricity supply/consumption.
- The rebate is in addition to any energy rebates and concessions you may be eligible for.
For more information
Visit Queensland government website and search Cost of Living Rebate.
Visit Queensland government Smart Savings website to find out about other Queensland Government energy rebates and concessions.
Home Energy Emergency Assistance Scheme (HEEAS)
This scheme is for Queensland households experiencing problems paying their electricity or gas bills as a result of an unforeseen emergency or a short-term financial crisis. It is one-off emergency assistance to help with paying your home energy bills
What are the criteria for this scheme?
To be eligible you must be responsible for paying the outstanding bill and meet one of the following:
- Hold a current concession card.
- Have an income equal to or less than the Australian Government’s maximum income rate for part-age pensioners; contact Centrelink for details of the maximum income rate.
- Be part of Tango's hardship program or on a payment plan.
To begin the application process for this scheme, please call Tango Energy on 1800 010 648 from Monday to Friday between 8:30 am and 5:30 pm (AET), excluding public holidays.
For more information on HEEAS visit the Queensland Government website here.
Medical Heating and Cooling Concession
This concession helps with electricity costs for people who have a chronic medical condition, such as multiple sclerosis, autonomic system dysfunction, significant burns or a severe inflammatory skin condition, which is aggravated by changes in temperature.
For more information on this concession and how to apply, please visit the Queensland Government website here.
Life Support Concession
The Life Support Concession assists customers who require the use of specific life support machines in their home.
For more information on the QLD Life Support Concession click here