Additional Charges
Reconnection
Disconnection
Special meter read
The charges listed below are effective as of 1 July 2024.
All distributor charges listed are for services conducted during business hours and are inclusive of GST, for services that we may have to arrange on your behalf through your distributor. Fees subject to change.
Victoria
Electricity
| Distributor | Fee type | Fee (GST Incl.) |
|---|---|---|
|
AusNet |
Reconnection | $45.35 |
| Disconnection | $45.35 | |
|
CitiPower |
Reconnection | $47.00 |
| Disconnection | $47.71 | |
|
Jemena |
Reconnection | $64.50 |
| Disconnection | $92.50 | |
|
Powercor |
Reconnection | $69.64 |
| Disconnection | $74.01 | |
|
United |
Reconnection | $65.23 |
| Disconnection | $65.23 |
Gas
| Distributor | Fee type | Fee (GST Incl.) |
|---|---|---|
|
AusNet Services |
Reconnection | $73.25 |
| Disconnection | $73.25 | |
| Special meter read | $7.99 | |
|
Multinet |
Reconnection | $56.10 |
| Disconnection | $67.10 | |
| Special meter read | $8.58 | |
|
Australian Gas Networks |
Reconnection | $107.80 |
| Disconnection | $92.40 | |
| Special meter read – Metro | $11.77 | |
| Special meter read – Non-Metro | $16.28 |
Other Fees
The charges listed below are current as of 15 June 2024.
| Other fees | Fee type | Fee (GST Incl.) |
|---|---|---|
| Payment dishonour fee | Cheque, direct debit, general | $7.50 (GST not applicable) |
| Paper bill fee* | $3.30 (Incl. GST) | |
| Card payment fee (% of payment made)~ | MasterCard | 0.60% |
| VISA | 0.60% | |
| AMEX | 0.75% |
The charges listed below are current as of 1 January 2025.
| Gas Connection** | Fee (GST Incl.) |
|---|---|
| AusNet Services | $2,022.9 |
| Multinet | $2,022.9 |
| Australian Gas Networks | $1,697.3 |
*Paper Bill Fee exemption for customers with a concession card, receiving large print bills or the premise is registered as a life support connection.
Paper bill fees and card payment fees do not apply if you are on a standard retail contract or the Victorian Default Offer.
Payment processing fees do not apply to business standing offers.
~Credit or debit card fee not applicable to direct credit or debit payments.
**Starting 1 January 2025, all new gas connections in Victoria will require an upfront connection fee. This fee is set by your Gas distributor and is subject to change.
New South Wales
Electricity
| Distributor | Fee type | Fee (GST Incl.) |
|---|---|---|
|
Ausgrid |
Connection | $15.87 |
| Reconnection | $56.91 | |
| Disconnection | $15.87 | |
|
Endeavour |
Reconnection | $121.48 |
| Disconnection | $121.48 | |
|
Essential |
Reconnection | $85.14 |
| Disconnection | $93.29 |
Other Fees
The charges listed below are current as of 15 June 2024.
| Other fees | Fee type | Fee (GST Incl.) |
|---|---|---|
| Payment dishonour fee | Cheque, direct debit, general | $7.50 (GST not applicable) |
| Card payment fee (% of payment made)~ | MasterCard | 0.60% |
| VISA | 0.60% | |
| AMEX^ | 0.75% |
^Payment by AMEX not accepted.
~Credit or debit card fee not applicable to direct credit or debit payments. Credit or debit card fees not applicable to Over the Counter/Aus Post payments.
Payment processing fees do not apply to business standing offers.
South Australia
Electricity
| Distributor | Fee type | Fee (GST Incl.) |
|---|---|---|
|
SA Power Networks |
Reconnection | $60.94 |
| Disconnection | $60.94 | |
| Special meter read | $20.31 |
Other Fees
The charges listed below are current as of 15 June 2024.
| Other fees | Fee type | Fee (GST Incl.) |
|---|---|---|
| Payment dishonour fee | Cheque, direct debit, general | $7.50 (GST not applicable) |
| Paper bill fee* | $3.30 (Incl. GST) | |
| Card payment fee (% of payment made)~ | MasterCard | 0.60% |
| VISA | 0.60% | |
| AMEX | 0.75% |
^Payment by AMEX not accepted.
~Credit or debit card fee not applicable to direct credit or debit payments. Credit or debit card fees not applicable to Over the Counter/Aus Post payments.
Payment processing fees do not apply to business standing offers.
SA Power Networks – Service Order Times – Business Hours
Reconnection
All reconnections raised after 2:00 pm are considered as business hours for the next business day.
Disconnection
All disconnections raised after 2:00 pm require three business days' notice.
No disconnections are able to be raised on Friday, weekends, or public holidays.
Please note, if access is not provided, or if a customer is not on-site, a wasted Truck Visit Fee will apply.
Queensland
Electricity
| Distributor | Fee type | Fee (GST Incl.) |
|---|---|---|
|
Energex Network |
Reconnection | $0.00 |
| Disconnection | $0.00 |
Other Fees
The charges listed below are current as of 15 June 2024.
| Other fees | Fee type | Fee (GST Incl.) |
|---|---|---|
| Payment dishonour fee | Cheque, direct debit, general | $7.50 (GST not applicable) |
| Card payment fee (% of payment made)~ | MasterCard | 0.60% |
| VISA | 0.60% | |
| AMEX | 0.75% |
~Credit or debit card fee not applicable to direct credit or debit payments and Over the Counter/Aus Post payments. Card payment fees do not apply if you are on a standard retail contract.